Privacy Policy

Effective Date: March 25, 2026

At Kirkin Exteriors, we are committed to protecting your privacy and ensuring your personal information is handled responsibly and securely. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website at kirkinroofing.com, utilize our services, or engage with us — including via SMS and other communication channels.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, phone number, email address, and mailing address.
Service Information: Details about the services you request, including roofing, siding, gutters, windows, doors, and exterior home services.
Communication Records: Information from your interactions with us, including emails, phone calls, and SMS messages.
Payment Information: Billing details such as credit card numbers or other payment methods, if applicable.
Device and Usage Data: Information about how you interact with our website, including IP address, browser type, and browsing behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide and manage the exterior services you request, including estimates, scheduling, and customer support.
Communication: To contact you via phone, email, or SMS with service updates, appointment reminders, and follow-ups.
Marketing: To send you marketing communications, including SMS messages, with information about our services and promotions — with your explicit consent.
Billing and Payments: To process payments and manage billing for services rendered.
Improvement of Services: To analyze and enhance our services, website functionality, and customer experience.

3. SMS Communications

By providing your phone number and checking the SMS consent box on our website forms, you expressly consent to receive SMS text messages from Kirkin Exteriors. These messages may include:

Appointment reminders and scheduling confirmations.
Estimate follow-ups and project updates.
Promotional content and special offers related to our services.
Customer satisfaction check-ins following completed work.

Message Frequency: Message frequency may vary. You may receive up to 4 messages per month related to your service request or ongoing communications.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out: Reply STOP to any SMS message to unsubscribe at any time. After opting out, you will receive one final confirmation message. For help, reply HELP or contact us at 302-832-7663.

Important: Phone numbers collected for SMS purposes will NOT be shared with third parties for their own marketing purposes under any circumstances.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

Service Providers: Third-party vendors who assist us in providing services, such as SMS platforms, CRM systems, payment processors, and customer support providers. These partners are contractually obligated to protect your data.
Legal Compliance: Government authorities or other entities when required by law, to comply with legal processes, or to protect our rights, safety, or property.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no electronic data transmission or storage method is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights & Choices

Opt-Out of SMS: Reply STOP to any message, or contact us at 302-832-7663 to be removed from our SMS list.
Opt-Out of Email Marketing: Click the unsubscribe link in any marketing email we send.
Access & Correction: You have the right to request access to or correction of the personal information we hold about you.
Data Deletion: You may request that we delete your personal data, subject to any legal retention requirements.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain website functionalities.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated by posting the updated policy on our website with a revised effective date. Your continued use of our website following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Kirkin Exteriors

Phone: 302-832-7663

Website: kirkinroofing.com

Address: 1053 Lower Twin Lane Rd, New Castle, DE 19720